Returns Policy
At Srija Boutique and Handicraft, we strive to ensure that every product you receive meets your expectations in terms of quality, design, and authenticity. However, if you are not completely satisfied, we’re here to help.
Eligibility for Return
- Items must be returned within 7 days of receiving the product.
- Products must be unused, unwashed, and in original packaging with all tags intact.
- Custom-made or altered garments, sale items, and certain handcrafted items may not be eligible for return.
Return Process
- To initiate a return, please contact us at [your support email/contact number] with your order details.
- Once approved, you will receive instructions for shipping the item back.
- Return shipping costs will be borne by the customer unless the product is defective or incorrectly delivered.
Refunds
- Refunds will be processed after the returned product passes our quality check.
- Refunds will be credited to your original payment method within 7-10 working days.
- In case of COD orders, refunds will be processed through bank transfer or store credit.
Exchange Policy
- Exchange is subject to availability of the same product or similar priced item.
- If not available, a store credit or refund option will be offered.
Damaged/Defective Products
If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos. We will replace the product or initiate a full refund as applicable.
